I HAVE QUESTIONS!!
Don't worry, we have you covered
At Eclecticode, we want to be transparent so you can make informed decisions. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.
What Do You Do Exactly?
You want to send gifts but have no time to make a special one. We help you curate, arrange, pack, and send it!
How Does It Work, Really?
First, reach us out. Describe your gifting needs and your receiver's interests. The more information we received, the more fruitful the discussion will be.
Where Do You Ship To?
We ship to all over Indonesia. Sorry, everyone else!
What are the payment options?
We accept many payments: Bank Transfer, OVO, GO-Pay, and Paypal. If you do not trust us somehow, we can also make a payment listing in Tokopedia or Bukalapak to make use of their escrow account.
How Much Time Do You Need?
We need 10 business days to prepare your gift. This does not count the time it needs for the shipping process! Express preparation (5 business days) is available by request and will incur a 25% fee.
Will I Know What is Inside?
We have two preparation method. The first one is a blind gift. Neither you or the receiver will know what's inside until it's opened. The 'by request' method is when you instructed us for specific items that will be included - which means you will obviously know what's inside!
How Do You Send the Gifts?
You tell us! Since you will be paying for the shipping fee, we comply with your courier choice. Bear in mind that Instant Courier (Go-Jek and Grab) are limited to 25km from the sending point (our office). For conventional couriers, insurance payment is also mandatory.
What should I do If I'm Angry with You?
First, take a deep breath. Then, reach us out. We will be happy to compensate you, refund being the fullest extent, to settle the issue. While we do not recommend, you can also open a dispute on Paypal, Tokopedia, and Bukalapak if everything else failed.
Where Do You Get The Items?
Walk-in Stores, Online Stores, Loot Boxes, Digging the Cave, and Gacha Machines. Be assured that we have NO contracted supplier that feed us, so we will always aim to get the best items for you regardless of its source.
I Can Just Get These Items By Myself? For a cheaper price?
Yes. Of course. Go ahead and don't look back. Don't even feel sorry for us.
On a more serious note, that defies the very first reason of why we exist in the first place: To save you TIME and EFFORT (we never say you will save your money by using our service).
Wow, do you still have questions?